Terms and Conditions of Service

  1. Definitions

1.1 “Company” refers to Chelsea Chauffeurs Ltd, a chauffeur company based in London, United Kingdom.

1.2 “Client” refers to any individual or entity engaging the services of Chelsea Chauffeurs Ltd.

  1. Service Agreement

2.1 By booking and utilizing the services of Chelsea Chauffeurs Ltd, the Client agrees to abide by these terms and conditions.

2.2 Chelsea Chauffeurs Ltd agrees to provide chauffeur services to the Client in accordance with the details specified in the booking confirmation.

  1. Booking and Payment

3.1 All bookings are subject to availability and must be made in advance.

3.2 The Client agrees to provide accurate and complete booking information, including pick-up/drop-off locations, dates, and times.

3.3 Payment for services must be made in advance unless otherwise agreed upon by Chelsea Chauffeurs Ltd. Payment methods accepted by Chelsea Chauffeurs Ltd include credit/debit cards, bank transfers, or cash.

3.4 The Client acknowledges that additional charges may apply for extra services, changes to the booking, or any incurred expenses during the service period.

  1. Cancellation and Refunds

4.1 The Client may cancel or amend a booking by providing notice to Chelsea Chauffeurs Ltd within the specified timeframe. Cancellation fees may apply, as outlined in Chelsea Chauffeurs Ltd’s cancellation policy.

4.2 Chelsea Chauffeurs Ltd reserves the right to cancel or amend bookings due to unforeseen circumstances, including but not limited to vehicle unavailability, adverse weather conditions, or events beyond Chelsea Chauffeurs Ltd’s control. In such cases, the Client will be entitled to a full refund of any payments made.

4.3 If a booking is cancelled by the Customer more than 24 hours from the start of the period of hire, all monies paid will be refundable.

4.4 If a booking is cancelled by the Customer less than 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.

4.5 If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

4.6 If a wedding booking is cancelled 30 days before the start of the period of hire, the deposit will be non-refundable.

4.7 If multiple vehicle bookings are cancelled by the Customer, within 7 days before the start of the period of hire, 100% of all monies paid will be non-refundable.

4.8 If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

  1. Client Responsibilities

5.1 The Client agrees to treat Chelsea Chauffeurs Ltd’s chauffeurs and vehicles with respect and refrain from any behaviour that may compromise the safety or integrity of the service.

5.2 The Client is responsible for any damage caused to Chelsea Chauffeurs Ltd’s vehicles or property due to negligence or deliberate actions during the service period.

  1. Liability and Insurance

6.1 Chelsea Chauffeurs Ltd maintains comprehensive insurance coverage for its vehicles and passengers in compliance with applicable laws and regulations.

6.2 Chelsea Chauffeurs Ltd shall not be liable for any loss, damage, or injury arising from circumstances beyond its reasonable control, including but not limited to traffic delays, road closures, or acts of nature.

  1. Confidentiality

7.1 Chelsea Chauffeurs Ltd agrees to maintain the confidentiality of all Client information and bookings, except as required by law.

  1. Governing Law

8.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

  1. Amendments

9.1 Chelsea Chauffeurs Ltd reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on Chelsea Chauffeurs Ltd’s website.

  1. Contact Information

10.1 For inquiries or concerns regarding these terms and conditions, please contact Chelsea Chauffeurs Ltd at admin@chelseachauffeursltd.co.uk or 0208 124 2444.