Chelsea Chauffeurs Ltd

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Terms and Conditions of Service

1. Definitions

  • “Company” refers to Chelsea Chauffeurs Ltd, a licensed private hire operator based in London, United Kingdom.
  • “Client” refers to any individual or entity engaging the services of Chelsea Chauffeurs
    Ltd.
  • “Service” refers to any transportation service provided by Chelsea Chauffeurs Ltd,
    including but not limited to airport transfers, corporate travel, and special events.
  • “Vehicle” refers to any car provided by Chelsea Chauffeurs Ltd for chauffeur services.
  • “Waiting Time” refers to any additional time the chauffeur waits beyond the agreed pick-
    up time, which may be subject to additional charges.

2. Service Agreement & Operator Liability (Regulation 9(14) Compliance)

1.  Chelsea Chauffeurs Ltd, as a licensed private hire operator, is responsible for all accepted bookings.

2.  The contract for hire is exclusively between Chelsea Chauffeurs Ltd and the passenger, ensuring that Chelsea Chauffeurs Ltd is accountable for all aspects of the transportation
service.

Chelsea Chauffeurs Ltd is responsible for:

  • Ensuring that vehicles and drivers are properly licensed, insured, and compliant with legal requirements.
  • The safety and conduct of drivers employed to complete bookings.
  • The execution of all journeys as per the agreed booking confirmation.
  • Addressing any disputes, claims, or liabilities arising from the service provided.

3.  Chelsea Chauffeurs Ltd accepts liability for any incidents, damages, or responsibilities
that arise during the journey, excluding events beyond its reasonable control (e.g.,
extreme weather, road closures, force majeure).

3. Booking and Payment

  • All bookings must be made in advance and are subject to availability.
  • The Client must provide accurate details, including pick-up/drop-off locations, times, and any special requirements.
  • Payments must be made in advance unless otherwise agreed upon by Chelsea Chauffeurs Ltd. Accepted payment methods include credit/debit cards, bank transfers, or cash.
  • Additional charges may apply for extra services, booking changes, or expenses incurred during the journey.
  • Prices may be adjusted due to external factors such as fuel surcharges, road tolls, or congestion charges.

4. Cancellation and Refunds

The Client may cancel or amend a booking with applicable cancellation charges:

  1. More than 24 hours before the hire period: Full refund.
  2. Less than 24 hours before the hire period: 50% of payment is non-refundable.
  3. Less than 12 hours before the hire period: 100% of payment is non-refundable.
  4. Wedding bookings cancelled 30 days before hire: Deposit is non-refundable.
  5. Multiple vehicle bookings cancelled within 7 days of hire: 100% of payment is non-refundable.
  6. Failure to appear at the pickup location: No refund.
  7. Refunds will be processed within 7 business days of the cancellation request.

5. Client Responsibilities

  • Clients must treat chauffeurs and vehicles with respect and adhere to safety guidelines.
  • The Client is responsible for any damage caused to the vehicle due to negligence or deliberate actions.
  • Luggage restrictions apply; excessive baggage may result in additional charges.
  • Eating, drinking, and smoking are not permitted in the vehicle unless explicitly agreed upon.
  • Clients must request child safety seats in advance or provide their own.

6. Liability and Insurance

  • Chelsea Chauffeurs Ltd maintains comprehensive insurance for vehicles and passengers.
  • Chelsea Chauffeurs Ltd accepts full liability for transportation services, ensuring driver conduct, vehicle safety, and passenger security.
  • Chelsea Chauffeurs Ltd shall not be liable for delays, losses, or damages arising from circumstances beyond its control (e.g., traffic, extreme weather, road closures).
  • Lost property will be stored for a reasonable period and can be collected by arrangement.

7. Waiting Time Charges

  • Standard bookings: 15-minute grace period.
  • Airport pickups: 30-minute grace period.
  • Additional waiting time will be charged at the rate specified in the booking confirmation.

8. Multiple Pickups & Drop-offs

  • Additional charges may apply for multiple stops or deviations from the original itinerary.

9. Pet Policy

  • Service animals are permitted at no extra charge.
  • Non-service animals may be transported upon prior request and may incur additional fees.

10. Confidentiality & GDPR Compliance

  • Chelsea Chauffeurs Ltd complies with UK GDPR and will not share Client data without explicit consent, except where required by law.

11. Dispute Resolution

  • Any disputes will be resolved through mediation or arbitration before legal proceedings.

12. Governing Law

  • These terms are governed by the laws of England and Wales.

13. Amendments

  • Chelsea Chauffeurs Ltd reserves the right to amend these terms and conditions without prior notice. Updated terms will be posted on the company’s website.

14. Event Bookings Disclaimer

  • For any bookings related to events, stadiums, or weddings, please note that the prices displayed on our website or online booking system may not reflect the actual costs. Customers must contact our office directly prior to booking to confirm pricing and availability. We cannot be held responsible for discrepancies in online pricing for such bookings.

15. Contact Information

For inquiries or concerns, please contact:

 Email: admin@chelseachauffeursltd.co.uk

 Phone: 0208 124 2444